ACMT Fastrack


Individuals wishing to become an Apple Certified Macintosh Technician (ACMT) must complete one hardware and one software exam at a minimum. Through Amsys we are offering an ACMT (Fast Track) course for experienced Macintosh engineers requiring the Apple Certified Macintosh Certification. (This course covers all the necessary content included in the ACMT 8-day Full Course , but reduces the course length down to 4 days removing all Take-Apart Labs and some additional and historical theory.)


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acmt fastrack programme

Valid Candidates include previous certified engineers who have let their certification lapse and require an update course and also experienced Macintosh Engineers who previously or currently have worked for an Apple Authorised Service Provider for a minimum of six months. Please note that ACMT certification by itself does not authorise a technician to perform repairs on Apple products or have access to parts or GSX.

Pre Requisites:

Must have at least a years experience working on Mac OS X and Apple hardware or was a previous certified ACMT but since has lapsed.

Certification:

Individuals wishing to become an Apple Certified Macintosh Technician (ACMT) must complete one hardware and one software exam at a minimum.

  • Apple Certified Macintosh Service Exam (9L0-008):
    The hardware exam allows an individual to focus on how Apple Desktop and Portable computers function and how to troubleshoot them.

  • Mac OS X v10.6 Troubleshooting Exam (9L0-062)

The Mac OS requirement is to ensure that technicians have the knowledge to quickly and efficiently differentiate between software and hardware issues.

The software exam is specific to the Mac Operating System (Mac OS X v10.6). Course Overview

Day 1

Apple Ethics

This introductory chapter provides an overview of Apple's business policies regarding ethics, privacy, and proper business conduct as it relates to Apple.

Basic Computer Theory & Terminology

Overview of the main components that make up a Macintosh Computer. Understanding their roles and how they communicate with one another to make your computer work.

Underlying Technologies

This course introduces you to some key technologies implemented in Apple computers, including:

  • Processors
  • Memory
  • Hard Drives and their connectors including SCSI, ATA, SAS, SSD
  • Optical drives
  • Expansion slots including PCI, ExpressCard/34, SD Card Slot
  • Audio & Video in/out
  • Modem
  • Ethernet
  • Airport
  • Bluetooth
  • FireWire
  • USB
  • Infrared
  • Universal Motherboard Architecture
  • Firmware Architecture
  • Power Management Technologies including PMU, SMU, SMC
  • Circuit Sensors including Sudden Motion Sensor, ALS (Ambient Light Sensor)

Intel-Based Macintosh Foundations

Explanation of the transition made by Apple from PowerPC to Intel Macintoshes. How the Hardware and Software differ and how to troubleshoot them.

Troubleshooting and Administrative Reference Tools and Materials

Looking at online tools, such as Global Service Exchange (GSX), Apple Support Articles (Knowledge Base), Service Source and the Discussion Boards.

Hardware Service Issues

Describe how to locate the AppleCare name for a Mac. Identify the locations, physical or otherwise, of a Mac's serial number. Identify any hardware or software requirements to use or upgrade a Mac, using the Apple Support Site. Identify special precautions when working inside an Apple portable computer.

Troubleshooting Tools, Diagnostics and Utilities

Introduction to OSX and third party troubleshooting tools and utilities

General Troubleshooting Theory

Troubleshooting Goals - an explanation of what professional troubleshooting should accomplish. Troubleshooting Steps - a comprehensive review of the components of Apple's recommended troubleshooting process.

Apple Professional Hardware Troubleshooting (Component Isolation) Reducing machine’s to minimal configuration for troubleshooting purposes.

Job Aids - a general troubleshooting flowchart and notes you can use as a reference.

Technician Safety

Safe Working Procedures and General Maintenance. - Includes Electrostatic Discharge Prevention (ESD) and CRT Safety and discharge, Technician Safety as well as how to safely clean a computer and display.

Accidental Damage

- How to identify Accidental Damage on an Apple Computer, how to deal with informing the customer and how to process the repair.

CRT Display Tools, Adjustments and Troubleshooting

Overview of CRT’s, differences between Aperture grill and Shadow mask and looking at how to adjust CRT’s.

Internal Components

Identify slot and connector types, major modules common to Macintosh desktops and list common malfunctioning symptoms.

Day 2

Power Management

Understanding of how the computer receives and distributes power to all the components along with how to troubleshoot power problems.

Apple Recommended Hardware Tools

A look at the recommended hardware tools required to repair Apple Computers.

Liquid Crystal Displays (LCD's)

Describe how sub-pixels make up colours, general maintenance and cause and symptom of pixel defects.

Basic Networking Theory & Troubleshooting

Looking at how networking is implemented on the Macintosh. Covering how the hardware and software combine and how to troubleshoot any issues.

Networking – Wireless and Airport

Looking at 802.11a, 802.11b and 802.11g as well as Apple's hardware range of Apple Base Stations. A separate section Introduces the new Wifi standard (802.11n) and Apple's new hardware and software solutions which support it.

Apple Professional Desktops Overview and Take Apart

Hardware features, specifications and service issues. Features of ADC and Apple Pro mice and keyboards.

Apple iMac/eMac Overview

Differentiate between iMac models and eMac, key features, firmware updates and proper take-apart skills

Xserves

Introduction to Apple Servers. How to troubleshoot the hardware of Apple's High-End Servers.

Day 3

Apple Portable specific Theory

Explanation of the additional components found in a portable computer, including troubleshooting tips and procedures.

The Portable Take Apart Process

How repairing Portable computers differ and things to look out for.

Power Management in Portables

More in-depth look into Power distribution including how Power Adaptors and Batteries work and how to troubleshoot them.

Open Q&A and Exam Preparation (Including Review Quiz)

Apple ACMT Service Certification Examination

Day 4

Mac OS X v10.6 Troubleshooting Course

  • Installing Mac OS X v10.6
  • Basic Usage and new features
  • OSX Boot Process, Startup and Login
  • Preferences and troubleshooting
  • Managing Users and Permissions
  • File Systems
  • Time Machine
  • Parental Controls
  • Applications and Troubleshooting
  • Troubleshooting Tools and Tips
  • OSX Networking, File Sharing and Internet Access
  • Printing and Other Peripherals
  • Additional OSX Troubleshooting

Open Q&A and Exam Preparation (Including Review Quiz)

Apple Mac OS X v10.6 Troubleshooting Certification Examination