Introduction to Mac OS X is a one-day preliminary course for those new to Mac OS X who need to prepare for the Mac OS X Support Essentials course, or other technical Mac OS X training courses. This course focuses on getting to know the foundations of Mac OS X, with topics ranging from efficient window and application management to system customization. You'll also learn how to configure user accounts and manage files.

Practical working knowledge of computers
An introduction to setting users accounts, system preferences, file management and much more.
There is no certification attached to this course. The courses however is an excellent preparatory course for the Snow101: Server Essentials
Introduction to install Mac OS X Snow Leopard, creating your first user account, installation options.
First time set up, adding different user accounts, understanding the difference between Standard and Admin Users
Take a tour of the Desktop, Menu Bar and Dock
A Look at the finder. Setting different views, customising the side bar, moving and deleting files. Quicklook
Understanding the difference between the 4 types of preference, changing user and system settings.
Set Up Time Machine and simulate backup, delete and restore
Look at Some of the Applications included with OS X
Setting up mail accounts, customising mail folders, adding smart mailboxes, using rules, using integration features such as data detectors and notes
Seeing events added from Mail. Adding, amending and deleting events, adding, publishing and deleting calandars. Using To Dos
Adding, Moving and Sorting cotacts, Intergrating with Mail
Setting Preferences, Using Tabs, Creating a Dashboard Item using Web Clip. Using Top Sites
Customising Dashboard Widgets, adding and removing, accessing using Function Keys, setting a hot corner
Using and Customising Expose. Creating Multiple Desktops with Spaces
Switching Between Users, understanding advantages and security risks
Transfering Files between users, understanding the Drop Box. Changing File Permissions
Safely Shut Down. Restart. Sleep and Force Quit.