Mac Support for PC Technicians
Mac support for PC Technicians is a two-day, hands-on course that provides an intense and in-depth exploration of features and troubleshooting off Mac OS X compared to Microsoft Windows. This course is designed to give you a tour of the breadth of functionality of Mac OS X Lion and the new features included, such as All My Files, Airdrop, Launchpad, Mission Control, Versions, Resume and Auto Save, and the best methods for effectively troubleshooting issues that arise.
Who Should Attend?
This class is for PC help desk specialists, technical coordinators, service technicians and others who come across Mac OS X clients in PC environments.
Pre Requisites:
Students should have the following prerequisite knowledge prior to attending this course:
- Basic Windows experience
- Basic troubleshooting experience
What you will learn:
Installation:
Set up stand-alone Mac OS X workstations while comparing the setup process to Microsoft Windows.
Looking at the new Windows Migration tool included in Mac OS X Lion to seamlessly migrate PC users to Mac OS X.
How to use the new Mac OS X Lion Recovery Mode.
Users and Permissions:
Create user accounts so that multiple users can share a workstation, each user having a personal account and workspace. During this chapter we will compare the different types of users and permissions available and how they compare to Microsoft Windows File Systems: Compare the Mac OS X file System to the Windows file system as well as comparing tools that are available.
File Systems:
An in-depth look into how Mac OS X Lion is structured.
Looking at the new features supported such as Mission Control, Auto Save, Versions and Resume.
Using the new full disk encryption software provided with Mac OS X Lion.
Getting hands on with Apple’s supplied backup utility – Time Machine.
Application Environment:
A look at the different type of Applications supported by Mac OS X.
An explanation into the Mac App Store which can be used to download Applications directly to your Mac.
New features such as Full Screen App’s and Launchpad are also detailed.
Network Configuration and Troubleshooting:
Compare how you set up Network settings for Mac OS X compared to Microsoft Windows.
Accessing and Providing Network Services:
Compare the type of services Mac OS X can connect to and how they are accessed.
A look at the built in network services Mac OS X can supply compared to Microsoft Windows.
Using Airdrop to easily copy data wirelessly from one Mac OS X Lion computer to another.
Peripherals: How peripherals are supported in Mac OS X, with an emphasis on USB, FireWire, Thunderbolt and Bluetooth buses.
Printing: Compare the CUPS print engine used in Mac OS X to Microsoft’s print engine.
Startup Sequence: Troubleshooting the different stages of the Mac OS X startup sequence Troubleshooting: Using the troubleshooting flowchart, review the various resources and practices to troubleshoot workstation problems.
